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Program Troubleshooting Answers
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Q. My Backups
Freeze when I try to make a Backup. What's wrong?
When the DCMS locks up during
the Backup process, it is usually because there is a problem with your
backup file, either on the hard drive or on the destination drive (a floppy
disk or some other removable disk). Backups are a cumulative thing. When
you make a backup, it takes a look at the most recent backup (a copy of
which is on the hard drive) and updates it with all the files that are
newer than those already in the backup. A new copy is not made, just an
updated one.
Then, if you chose to make
the backup to a removable drive, such as a floppy disk in drive A: or a
USB drive, a copy of the backup created on your hard drive is then made
on your removable drive. Essentially, this gives you two copies of the
latest backup.
I strongly recommend having
multiple removable disks (floppies) and making backups regularly a rotating
the disks. For instance, my favourite method is to have seven floppy disks,
labelled Monday through Sunday. When you make a backup, take the appropriate
day's disk and use it for the backups. That way, you will have multiple
copies of backups at various stages of currency. If you encounter a problem
with your latest backup (as you seem to be having here) then you can always
go back to the previous one, and if that is bad, the previous one to that...
Two-week-old data looks pretty good faced with the prospect of starting
over.
Anyway, I suspect that there
is a problem with your main hard drive backup (the one to which the changes
are made). This in turn may have affected the backups on your removable
media. So this is a good time to start with fresh backups (you should do
so once a year in any case).
Here is my suggestion.
Take your current backup
disk(s) and put them in a nice safe place (we're starting on a new series
of backups)
Go and get a package of
floppies and take seven, and label them Monday through Sunday. Put today's
disk in drive A:
Go to the Backup Utility
and make a Backup, only this time check the box that says "Erase the Current
Backup First?". This will create a new backup with all of your data. Just
in case the problem was the master backup. When that is completed, a copy
will be made to today's backup disk.
That should fix it. Start
using the new backup disks and you should have your problem solved. Once
you have a warm fuzzy feeling that you are back on track with your backups,
you can throw away your old backup disk(s) (or better yet, put them in
with last years' tax receipts)
Finally, if that still doesn't
fix it, the problem could be with your floppy drive. I have gone though
3 drives in the past five years. They are cheap to replace and even cheaper
to clean. Bring your computer "box" (the CPU) to a computer service depot
and ask them to give it a cleaning, including the floppy drive. They will
open the box and vacuum the inside and clean the read/write heads of the
floppy. They can also check to see if there is a problem with the floppy
drive itself. The process is quick and fairly cheap to do. It's a good
idea to get your computer cleaned about once every 18 months or so.
Hope that helps
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