Q.   The Installation program won't run.

There are three reasons that the demo program won't run. 

1.  The Installation Program Will Not "Run" From the Internet

First, is that if you are trying to run the program from the Internet, which means when you click on the download link, you are asked if you want to Save or Run the file, and you click Run, the program will fail, because it is not designed to run from the Internet. It must be downloaded first. Please check out the detailed instructions for everything you need to download and install the DCMS Demo or Re-Installation Update. As well, you can click here for detailed instructions on how to download the DCMS Update.. 

2.  Anti-Virus Software May Be Denying the Installation

Second, your Anti-Virus software may be interfering with the Installation program. This can vary depending on which of the many Anti-Virus options you are using. Check to see if you are getting a pop-up asking you to confirm you want to install the program. You may wish to disable your Anti-Virus software temporarily while you Install the problem. Please remember to enable the Anti-Virus protection immediately after installing the DCMS Update.

3.  Windows XP May Be Interfering 

Finally, your Windows XP may not be set up to allow the DCMS Installation program to run. That is because the present version of the Installer I use dates back to Windows 95. I am busy upgrading the program and installer, but there are certain parts of Windows XP that conflict in some computers. I have five computers in my office and the DCMS operates without problem on three, but needs a bit of coaxing on two. 

You should be able to Install the DCMS Demo using the "Compatibility Mode" of WinXP. To do this, find the file DCMSUPDT.EXE or DCMSDEMO.EXE (the file(s) you downloaded and are trying to run)  and right-click on the icon. A pop-up menu will appear. Choose the "Properties" option from that pop-up menu.  In the Properties dialog box, you will see a tab marked "Compatibility". Click on that tab and choose the option to run the program in "Compatibility Mode". Once that is done open the menu and choose to make it compatible with Windows 98/Windows ME, and then click the "Apply" button. Then close the dialog box. From then on, when Windows XP runs that program, it will make itself look like Windows 98, as far as that program is concerned. You won't see any difference with Windows, but the program will have a much less complex environment in which to run. More importantly, it will not have one of WinXPs added features trying to conflict with it.

Hopefully, one of the above will fix the problem.